How much is the shipping?
For shipping within Germany and from a value of goods of 25€ the costs are waived. Below that, a flat shipping fee of 4.90€ applies. You can see the shipping costs for other destination countries in the shopping cart.
How long does the shipping take?
Your individually designed FUTcard will be processed, printed and packaged after we receive your order. This process can take 5-10 business days depending on the general effort. After 5-7 business days your order will be shipped via DHL and should arrive a few days later. Generally, our customers wait 7-10 business days for their order to arrive. (For foreign shipments, the shipping time may take longer).
Delivery to Switzerland
For deliveries to Switzerland we recommend you to use the service of MeinEinkauf.ch. You can find all information at MeinEinkauf.ch. All customs formalities and the delivery to your door will then be taken care of by MeinEinkauf.ch for a small fee. You will receive your goods quickly, duty paid and at a reasonable price.
If you need it especially fast, you can choose an express production. We will process your card within 2 (48h Express) or 3 (72h Express) business days. Weekends and holidays excluded. Deadline for express orders is 11am. Express orders after 11am will be processed from the following business day. Please note that we ship by DHL (2-3 business days transit time) by default.
You can select an additional DHL express shipping (1 business day delivery time) in the shopping cart.
If the contact details and shipping address are entered incorrectly during registration, so that the package is returned and has to be resent, the double shipping costs are to be paid by the buyer.
What are the bank details for bank transfers?
Recipient: Schauer & Straube GbR
Please use your order and/or invoice number as reason for payment.
Please note that your transfer has to be done within 14 days after receiving the confirmation email. Furthermore, a bank transfer can take a few days depending on the bank. This means that only when we have received the full amount, we can process your order.
How safe is online payment?
To ensure the highest level of security, we use a secure online transmission method called “Secure Socket Layer” transmission (SSL) to process personal information that is sensitive to us. Information transmitted using this method is encrypted at a high level (at least 128 bits – up to 256 bits for many browsers) before it is sent to us. This way we ensure that no unauthorized person can use your information. With us, all our customers’ information is stored on secure servers that are not accessible to unauthorized persons and are protected from outside access by a “firewall”. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.