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Cancellation policy

Right of withdrawal for consumers

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. To exercise your right of withdrawal, you must:

Schauer & Straube GbR
Kirchweg 119
24558 Henstedt-Ulzburg

by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample cancellation form for this purpose, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

According to § 312 d para. 4 no. 1 BGB (German Civil Code), goods delivered that are manufactured according to customer specifications or are clearly tailored to personal needs are excluded from revocation.

Consequences of withdrawal

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

End of the cancellation policy
Sample withdrawal form

If you want to cancel the contract, please fill out this form and send it back.


Schauer & Straube GbR
Kirchweg 119
24558 Henstedt-Ulzburg

  • I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods (order number)
  • Ordered on ()/received on ()
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only in case of paper communication)
  • Date

(*) Delete where not applicable.

Here you can find our sample withdrawal form as a PDF to print and fill out:

Sample withdrawal form

State: May 2020